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Did you forget your member name or password?

Don't worry, we have you covered. We've made it simpler. You can now reset your password by email or text, just let us know how you prefer to be contacted.

  • If you have forgotten your member name, text "membername" to 43430 and we'll text it right back to you.
  • If you can't remember which email address you used when you joined, text "forgotten" to 43430.

To change your password to something you'll remember just tell us your giffgaff phone number, member name or email address and we'll text or email you a link to reset it.