What does inclusivity mean to giffgaff members?

At giffgaff, our belief and values are governed by the motto of ‘Harness the power of people, challenge the established way. Improve it’. Our people are at the heart of giffgaff and we are committed to creating an environment that is inclusive and supports diverse voices. We are the mobile network run by you - you being our lovely members. We live the community spirit each day with 3 million members in total. Our members come from diverse backgrounds and as part of our community they get a chance to give and receive support and also help grow and shape giffgaff. For some of our members, the giffgaff community is an extension of their family where they have experienced the true feeling of belongingness.

Here’s what some of our members had to say about inclusivity at giffgaff.

“I’ve been a member of giffgaff for over 10 years and an active part of the community for the majority of those years. I have always felt totally accepted and I love the diversity of the community.” Bluemoonbaz, giffgaff member

“Togetherness is the word” Bobrobinson, giffgaff member

“Being non-judgemental" Killian12, giffgaff member

“Well I have been here a few years now and it’s our fab community that brings me the most joy. I love how we can all chat about everything and anything. I feel I can step into a post or a discussion without being shot down and that’s the beauty of our giffgaff. The one word for me would be friendship.” Kathleen14, giffgaff member

“In my opinion ‘inclusion’ in the giffgaff sense means that all members, irrespective of their abilities and intellect, disabilities/health care needs or age, have the right to respect and appreciation and be involved as valued members of the community. Prior to joining giffgaff I had never been a member of an online community and that remains the case. As a rookie I was welcomed and accepted quickly not only by the members but also by the staff." essie112mm, giffgaff member

“For me, it gives members a safe, friendly place online. No matter what your background, race or religion or age. It’s just a happy community for the most part. Yes we all have different views on many things but that’s what makes it a great vibe. Diversity and inclusion just happens on giffgaff. So, tolerance and belonging are the two words that come to my mind.” ijustcantdoit, giffgaff member

“I’ve been with giffgaff for over six years and I feel totally accepted here. I love this community and I find it very friendly and supportive" janny27, giffgaff member

“To be free of shame and guilt around others and the word for me would be HOPEFUL” melanie336, giffgaff member

“giffgaff and the community have been a lifeline for our mental health. Its diverse range of members means we are all able to feel accepted and stay connected. giffgaff = diversity.” karenyates, giffgaff member

“giffgaff makes you feel like you belong, loads of helpful people and I feel like we can make a difference to our collective community. Belonging = giffgaff” onthelash, giffgaff member

“Never alone, always someone there, plenty of minutes and texts. giffgaff = Companionship.” timro66, giffgaff member

“giffgaff isn’t like any other network, here we get treated like a person not just a number. We’re members not customers and the community is a lovely place to chat to other people and you’re never alone. We’re friends and that’s really nice in a way. So inclusion to me means FRIENDSHIP" themzbiker, giffgaff member

“Support. We, as members of this community, support each other, through good times and bad.” dolly247, giffgaff member

“I feel involved in the community and accepted. The community feels like friends to me even though I haven’t met them in person.” miche22542, giffgaff member

Our giffgaff community is for all, so if you are still not part of it and would like to find out more on how to get involved then please visit our giffgaff community page