giffgaff wins Uswitch Network Of The Year 2021

Uswitch has been helping consumers make the right decisions on their mobiles for 20 years. Finding the right plan isn’t easy. There’s so much to choose from, with so many networks and so many handsets, it’s easy to get confused.

That is why we host the annual Uswitch awards. Our awards are voted for by an independent panel of 17,000 customers, and an expert judges panel, made up of industry figures and journalists. A lot of work goes into figuring out who really deserves these awards.

One of the most prestigious awards we hand out is Mobile Network of the Year. And we’re delighted to announce that 2021’s Mobile Network of the Year is…. giffgaff (you probably saw that coming, since this is a giffgaff blog).

Why did giffgaff win Network of the year?

Some of the reasons giffgaff was voted as Network of the Year include:

• Great value
• Flexible SIM only plans
• Responsive and helpful customer service
• Range of spectacular smartphones
• Recycle and Refurbish smartphone scheme
• giffgaff community spirit

We think giffgaff has done a great job of making sure people can keep connected in what’s been a difficult year.

With giffgaff, there’s no need to have a phone contract that ties you down for 24 months, its flexible SIM only goodybags put all the control in the hands of you, the customer.

You can change your deal every month if you want to. In fact, giffgaff recommends new plans to you that might be more suited to your usage, which can save you money.

giffgaff offers 5G plans, too. And its SIM only plans are perfect if you already have an unlocked phone ready to use. All you need to do is order your SIM, pop it in and you’re ready to go. But equally, if you do need a new phone, giffgaff has you covered on that front.

You can buy all the latest smartphones from giffgaff SIM free, from the iPhone 12 range to the brand new Samsung Galaxy S21. This means they will work on any giffgaff SIM. If you want to save a bit of cash, you can spread the cost of the smartphone over a period of months, or opt for a cheaper, refurbished model.

We love giffgaff’s community spirit too. At a time when people might be feeling a bit disconnected, it’s great to see how giffgaff encourages its customers to connect with and support each other on the giffgaff forums. From troubleshooting tips and reminders to ‘have a great chat’, the giffgaff community forum is a great place to go for tech advice or a bit of silly fun.

Ernest Doku, Head of Commercial for Mobiles and Broadband at Uswitch, summed it up nicely: “Over the last year, we’ve relied more than ever on our mobile phones for work, entertainment and to keep in touch with our loved ones.”

“giffgaff has won a place in consumers’ hearts with its no-nonsense business model, and it fully deserves its Network of the Year award.”

So well done giffgaff, you really deserve to be the Uswitch Network of the Year.