How to get a giffgaff eSIM

The eSIM has officially landed at giffgaff. That’s right, as a giffgaff member, you’ll no longer need a physical SIM card to connect to our network. Instead, you’ll be able to download a giffgaff eSIM directly to any compatible handset.

Ready to get started? Here’s how to install an eSIM with giffgaff, both as a giffgaff member and a giffgaff newbie.

Learn more about the benefits of eSIM in our handy blog.

How to install an eSIM as a giffgaff newbie

New to giffgaff? Welcome aboard!

We’re excited you’ve chosen giffgaff for your eSIM. Whether you’ve nabbed yourself an iPhone 15, or simply feel like ditching the SIM card, follow these steps to install your eSIM and get set up with giffgaff.

Step 1: Check if your phone works with eSIM

First thing’s first, you need to find out whether your phone works with eSIM. A quick Google should do the trick.

Step 2: Download the giffgaff app

Then, download the giffgaff app and register for an account or log in.

Step 3: Confirm the switch

On the app dashboard, toggle to the eSIM option then go to ‘Choose your plan’. After you’ve chosen and purchased a plan, you’ll be able to get an eSIM on giffgaff.

For more info on how to switch to eSIM, check out our handy video.

How to install an eSIM as a giffgaff member

If you’ve already got a traditional giffgaff SIM card, but are switching to eSIM, follow this simple step-by-step guide to get set up.

Step 1: Download the giffgaff app

The easiest way to install an eSIM is to download the giffgaff app, so we can easily guide you through the process.

Step 2: Confirm the switch

To make the switch to eSIM, head over to Account, then choose: SIM > Replace my SIM > Switch to new eSIM

Once you’ve selected Switch to new eSIM, your phone will take you through the install steps. Don’t worry, you’ll be guided every step of the way.

Step 3: Install your giffgaff eSIM

Switching over to eSIM usually completes in less than an hour but can take up to 24 hours at busy times.

Make sure that your phone is charged and that you’re connected to WiFi. If you lose connection, or if your phone dies, simply go back into the giffgaff app to pick up from where you left off.

And that’s it! You’ve installed an eSIM. If your old SIM card is still in your phone, you can take it out now. It won’t work anymore. Or if your old SIM was an eSIM, you can delete it from your phone’s settings. Just make sure not to delete the new eSIM by accident.

If there are any issues with your eSIM, head over to our FAQs for some helpful tips.

What should I do with my old SIM card?

Our recycle scheme lets you recycle both your old phones and your unused SIM cards, so you can be certain your e-waste is all disposed of safely.

Head over to our recycle page to get rid of your old SIM card the green way.