Help

We want to make your life easy, so we've created a simple process to find a solution to your problem as quickly as possible.

Step 1: Help yourself

Use the search bar to look through all of our FAQ's and community content in one go:


Check out the answers to the most popular questions our giffgaffers have been asking below:

Step 2: Ask community

We have thousands of members who are ready and waiting to answer your questions.

Find answers, visit our Community Forum.

Step 3: Ask an Agent

For questions related to your account (i.e. billing queries) ask an agent and they'll get back in 24 hours.

Remember: Please don't send non-account based queries to the agents as this is what our award winning community is for.

Service updates

We work hard to make sure our service is up an running, however we do face occasional issues.

Find out about any current issues that may be affecting some members. Service updates

Help videos

Check out these 'how-to' videos, to help you find answers to some frequently asked questions.

Take a look at our giffgaffTV channel

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