Run by your Ideas

Our members play the most important role developing and shaping giffgaff into what it is and where it's going. Not only do our members do a great job of running the forums, inspiring the community, and generally spreading the good word of giffgaff far and wide, they've also given us our best ideas, from how they want their mobile network run, to what they want in the future.

Have you got an idea? Share it with our community here

• Auto renewing goodybags
  On top of the community ideas list we now have the auto renewing goodybags. We hope to implement this by Q2 2012.
  Inspired by: fusionblue, pulkit1990, jaysinha
  Threads discussing this topic: 1, 2, 3, 4, 5

• Blackberry add-on
  Live since: 01 FEB 2012
  Our all time top idea voted by our community was for giffgaff to offer BlackBerry services. It has taken a while but we are now proud supporters of BIS.
  Inspired by: ssingh
  Threads discussing this topic: 1, 2, 3, 4, 5
• Data only gigabags
  Live since: 20 OCT 2011
  One of the most popular community ideas was for us to have a range of data only goodybags which could be used on tablets and dongles. In October 2011 we came up with our range of gigabags.
  Inspired by: geekonthepc
  Threads discussing this topic: 1
• Mobile friendly giffgaff for top-ups
  Live since: 17 MAY 2010
  Although many members had succesfuly managed to top-up from their phone by credit card, the experience was always been far from ideal. we took action and developed http://giffgaff.com/mobile.
  Inspired by: silentwol
  Threads discussing this topic: 1, 2, 3, 4, 5, 6, 7
• The price of our base rate for mobile Internet
  Live since: 04 JUL 2011
  giffgaff had free mobile Internet outside goodybags. Our community has always been aware that at some point we would be implementing charges for mobile Internet and we wanted to know what pricing they thought was fair.
  Inspired by: englishbeer, andydeakin, jonmd, alternative, jonmd, zuberb, sausageandbun, trick202, gobelge, paul_shirley, jadsie, ragnorak, vandeen, kaz, phil58
  Threads discussing this topic: 1, 2, 3, 4
• The new £25 goodybag
  Live since: 13 JAN 2011
  After removing the £30 goodybag the 25 NOV 2010, our members told us that giffgaff should continue being competitive for heavy call users. After many discussions and threads on the topic, we ended up launching a £25 goodybag with 1,500 minutes, unlimited texts and unlimited mobile Internet.
  Inspired by: khairul
  Main threads discussing this topic: 1, 2, 3
• Your own SIM order page
  Live since: 25 NOV 2010
  A few members suggested to allow users to promote giffgaff via Social Media or their personal pages using an affiliate link. This is now a reality with the member URL. We also implemented a counter of SIM Orders and Activations under Your recruits.
  Inspired by: clongbottom, adamboutcher
  Main threads discussing this topic: 1, 2
• The ability to turn off balance (USSD) messages off
  Live since: 15 SEP 2010
  Every time a user makes a call or sends a text, giffgaff sends them a free message letting them know how much credit they have remaining. A few members mentioned they don't need those messages, so we are implementing the option to stop them if you don't find them useful.
  Inspired by: simon69c, redianart, dload
  Threads dicussing this topic: 1, 2
• The new £20 goodybag
  Live since: 06 SEP 2010
  Our members thought it would be great to have a £20 goodybag to suit their budgets, as some need more minutes than our £15 goodybag offers. We listened and launched a £20 goodybag with 800 minutes, unlimited texts and unlimited mobile Internet.
  Inspired by: englishbeer, xpz393, tobyriding, ragnorak
  Main threads discussing this topic: 1, 2, 3
• Developing giffgaff apps
  Live since: 20 JUL 2010
  Some of the ideas have been developed directly by our members like our giffgaff apps for Nokia and iphone. Big thanks to jack17938 and confidence.
  Inspired & created by: jack17938, confidence
  Main threads discussing this topic: 1
• Making the forums accessible for Mobile browsing
  Live since: 07 JUL 2010
  Some members mentioned that they found it difficult to browse the giffgaff forums on some mobile phones so, following their suggestion, we created a mobile friendly forum.
  Inspired by: boneymc, sloz
  Main threads discussing this topic: 1, 2
• Ability to top-up via Cash Vouchers
  Live since: 06 MAY 2010
  When giffgaff launched, the only way you could top-up was online by credit card. Our members thought it would be useful to give them the option to use top-up vouchers. They wanted it... so we gave it to them.
  Inspired by: daveysludge
  Main threads discussing this topic: 1, 2